FAQs
Welcome to the FAQ section for Holiday Porch Displays. Here, we address common questions related to our services, orders, refund policy, and more. If you have additional questions, feel free to reach out to us directly.
1. General Information
Q: What services does Holiday Porch Displays offer?
A: Holiday Porch Displays specializes in custom holiday decor for residential and commercial properties. We offer a range of decor products, member account access for online shopping, and a Custom Decor Service that provides personalized holiday-themed design and installation.
Q: How can I view past projects for inspiration?
A: You can view examples of our past work on our website at https://www.holidayporchdisplays.com. We showcase a variety of designs and installations to inspire your own holiday decor.
Q: Can I book a consultation for custom holiday decor?
A: Yes, you can book a consultation through our Site. A non-refundable Pre-Booking Deposit of $150.00 is required to secure your reservation.
2. Orders and Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and COD (Cash on Delivery) for orders placed on our website.
Q: Is sales tax included in my order?
A: Sales tax is added to the total purchase amount as required by law, based on the delivery address you provide at checkout.
Q: Can I make changes to my order after it has been placed?
A: Once an order is submitted, modifications may incur additional charges. Please contact us immediately if you need to make any changes. Note that changes will not affect the non-refundable status of your original payment.
3. Refund Policy
Q: Are all sales final?
A: Yes, all sales made through Holiday Porch Displays are final. Due to the custom nature of our products and services, we do not offer refunds on any purchases, including decor items and custom services.
Q: Is the Pre-Booking Deposit refundable if I cancel?
A: No, the Pre-Booking Deposit of $150.00 required for our Custom Decor Service is non-refundable. This policy applies even if you cancel or reschedule your appointment.
Q: Are there any exceptions to the Refund Policy?
A: No, our Refund Policy has a strict no-exceptions policy. This includes cases where a client changes preferences, faces scheduling conflicts, or encounters unforeseen circumstances. We encourage clients to carefully review all details before making a purchase.
Q: If I’m not satisfied with my decor, can I get a refund?
A: We work closely with each client during consultations to ensure satisfaction. However, because all decor items and services are customized based on your specifications, refunds are not provided after installation or delivery.
4. Custom Decor Services
Q: What does the Custom Decor Service include?
A: Our Custom Decor Service includes a personalized consultation, decor design, and, if applicable, on-site installation. This service is tailored to each client’s property and preferences to create a unique holiday display.
Q: Will I need to provide access to my property for the decor installation?
A: Yes, if you book an on-site installation, you will need to ensure that our team has authorized access to your property. Clients are responsible for obtaining any permissions required and for providing a safe environment for the decor team.
Q: Can I request specific decor items or themes for my custom display?
A: Absolutely! During the consultation, we discuss your preferences and any specific decor items or themes you would like to incorporate. We strive to create a display that reflects your unique style.
Q: Can I opt out of having photos of my decor used in marketing?
A: Yes, you may request that we do not use photos of your completed decor for promotional purposes. Please inform us in writing if you would prefer to opt out of photo use.
5. Disputes and Contact
Q: What should I do if I have a dispute or issue with my order?
A: Please reach out to our customer service team immediately if you have any concerns regarding your order. In the unlikely event of a dispute, our Terms & Conditions specify that disputes are resolved through binding arbitration in Colorado.
Q: Can I request a chargeback with my bank if I’m unhappy?
A: As part of our Terms & Conditions, clients agree not to initiate a chargeback. Attempting to charge back a legitimate payment may be treated as a breach of contract, and we reserve the right to pursue additional legal actions if necessary.
Q: How can I contact Holiday Porch Displays with additional questions?
A: You can reach us at [Holiday Porch Displays Contact Information]. We’re here to help and answer any questions you may have.
We hope this FAQ section clarifies our policies and procedures. Thank you for choosing Holiday Porch Displays!